- Goods once sold from puvi publications cannot be returned/refunded/replaced until there is a major damage to the product that has occurred during shipment.
- A replacement can be considered in case of severe damage only if complete unpacking video is taken right from unpacking the courier bag till the product is taken out and checked without pause and cut and shared with us within 24 hours of delivery.
- While returning the item, you will be responsible for the shipment, all related costs, and risks related to the return shipment.
- If any cancellation is requested within an hour of placing the order on our puvi publications website, then refund is approved by us. It will be done after deducting payment gateway and miscellaneous fees which will be approximate 2% of order value.
- We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit.
- In only such cases as given above, provided proper evidence (video) we will replace the item if the product is available with us in stock and request for replacement/return of item is made within the stipulated timeframe which is 24 hrs of receiving the parcel.
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